Avoid exposure to direct sunlight, as it will fade the color of the rug. Rotate the rug every 3 months to avoid uneven fading and wear.

Vacuum often, using a low-powered vacuum cleaner, preferably one without a beater brush.

Sprouting and loose fibers are normal and can be remedied by clipping stray yarns with scissors.

Blot liquid spills immediately. Spot clean as needed with a damp cloth only, avoid excess water and cleaning products, as they can damage orfade the rug.

Do not use chlorine bleaches, mildew removers, stain-resistant sprays, topical treatments, or other strong chemicals, as they can discolor or damage rug fibers.

For larger, deeper stains, send the rug to a professional service with experience in cleaning natural fiber (specifically silk) rugs.

To preserve the life of the rug, we recommend using a rug pad and having your rug professionally cleaned.

To store your rugs, roll the rug front side out and place into an airtight plastic bag, and place in a dry area. Consider the use of desiccants to control moisture.

Never fold your rug.

All 2’x3’ rugs ship FedEx for $25, while remaining rugs 7’x10’ and under ship FedEx
Ground for $100. All rugs larger than 7'x10' are considered oversized, will incur a $250 shipping fee, and will ship via White Glove delivery. Rugs larger than 9’x12’ ship White Glove for $250 and will have a lead time of 1-3 weeks.

Please note, we offer free returns for all 2’x3’, 6’x9’, and 5’x8’ rugs. All rugs shipped via white glove (7’x10’ and larger) will be charged a $250 restock fee. Rugs returned must be in original condition, unused.

We reserve the right to deny a refund or store credit if the rug(s) returned are not in original condition or do not meet our quality standards. Shipping charges are non-refundable. Please know we are unable to ship rugs (of any size) to Alaska, Hawaii or internationally.

To return a rug, please contact homeservices@jennikayne.com